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Shipping policy
DELIVERY:
Both local and international delivery will be fulfilled by our fulfillment centre. Order will be processed within 1-4 working days from the time payment is received. We regret to inform that Cash on Delivery (COD) is not available.
Please see the fees below:
- MALAYSIA (West Malaysia): MYR 10/order. Free shipping for orders above MYR 350.
- MALAYSIA (East Malaysia): MYR 20/order. Free shipping for orders above MYR 350.
- INTERNATIONAL: Free shipping for orders above USD250.
| COUNTRIES | RATE (MYR) | DELIVERY |
| Singapore* |
SGD11/order |
Within 5 working days |
| Brunei | USD30/order | Within 5 working days |
| Thailand/Indonesia | USD30/order | Within 5 working days |
| Taiwan | USD30/order | Within 5 working days |
| Hong Kong | USD30/order | Within 5 working days |
| Phillipines | USD35/order | Within 5-7 working days |
| United States of America (USA) | USD30/order | Within 5-7 working days |
| United Kingdom (UK) | £20/order | Within 5-7 working days |
| Australia | AUD38/order | Within 5-7 working days |
Note: Please note the delivery charge does not include any applicable importation charges, taxes and duties by customs in the country where the order is to be delivered. Buyer is responsible for such taxes and duties.
* Free shipping to Singapore above orders SGD200/RM700.
Delivery will take approximately 1-5 working days for domestic purchases and 5-7 working days for international purchases. Buyers will be emailed a tracking number of their parcel upon dispatch of item. The order delivery status of the parcel can be tracked here.
RETURNS:
| Reasons for Returns | Eligible for Returns | NOT eligible for Returns |
|
- Item does not fit (eg; too big, too loose) - Item has been damaged during delivery - Wrong size or product variant sent (eg; size M sent instead of size L |
- Hang tag has been removed - Item has been worn (upon inspection of internal team)** - Item only returned after 14 days of receiving (calculated from the date parcel is successfully delivered) - Item has been damaged due to self-inflicted damage (eg; holes, obvious stains)** - Differences in +/- 1-3 cm in measurement - Differences in colour due to screen/device resolution (eg; red colour on screen vs fuschia) - Slight design variation from product photos (eg: print patterns and arrangements, lace arrangements) - Minor imperfections (eg: loose threads, crease marks) - Customer's subjective opinions on product quality and preference. **Proof of defect must be verified by Florette the Label Return team to be eligible
|
You may return your item(s) as long as they reach us within 14 days from the delivery date. Please note that item(s) must be unworn and unwashed with their tags unaltered and intact, otherwise we (Fashion Forward Enterprise, registration number: 002848007-T) reserves all rights to deny the returns.
Return shipping fees will be fully borne by the buyer.
STORE CREDIT:
Upon inspection of the returned item(s), you will be issued an online store credit equivalent to the purchase price of each returned item(s), should the return is deemed eligible. Validity of the store credit is twelve (12) months from date of issuance.