FREQUENTLY ASKED QUESTIONS
Sorry, we do not take any customisations at the moment. However, do stay tuned as we may be opened to it in the future =)
Yes, we do! Simply drop us a note that you'd like to send to the receiver and we will include it FOC.
It is safe to shop online and Florette The Label keeps your information absolutely discreet. The payment gateway used by the website is Ipay88 - is an Internet Payment Service and Solution operated by Mobile88.Com Sdn Bhd, a MSC status company since 2006. Also the courier service we use which is Easy Parcel which guarantee a safe and timely delivery of your purchase.
No, we don't. We do participate in local pop-ups in Kuala Lumpur. Do follow us on our social media pages @florettethelabel for more updates.
Shipping & Delivery
Florette The Label will send you an email once your parcel is dispatched. You may track the latest status of your parcel by the tracking number.
Delivery within Malaysia takes up to five (5) working days. For international delivery, please keep an eye on the tracking number in your email. For further inquiries on delivery, please get in touch with the team at firstname.lastname@example.org
Self pick-up is only available for orders placed from Selangor. You may pick up your order at Mont Kiara. Kindly drop us a message for more details on the pick-up location.
We usually fulfill the order within 24 hours of the order placed. If you need to change the delivery address, please be in touch with the team at email@example.com and we will be happy to assist.
We’re sorry to hear about this! Unfortunately, all orders are processed almost immediately upon order placement. In the event that the order has been processed, you may proceed with a return in accordance with our returns policy.
No. Unfortunately, we do not accept COD at the moment.
Yes, all international orders are subject to their respective country's customs and import duty fees. Your texes and import duty fees will be determined by the country of import upon arrival of your order based on your product value + shipping.
These fees are not included in your order and shipping cost. All customs and import duty fees must be paid by the parcel recipient. We highly recommend checking with your local shipping agent first if you are unsure about this.
Yes, we do!
Please remit your payment to:
Fashion Forward Enterprise
Bank account number: 8009415322
Bank: CIMB Bank Berhad
Do share your payment slip either by emailing us at firstname.lastname@example.org or reach out to us via Facebook Messenger.
We accept payment in via all Visa and Mastercard issued cards as supported by PayPal
2. Debit/Online banking
We support all online banking payments by our official payment gateway provider, iPay 88.
3.Online Bank Transfer
Simply enter your promo code/store credit at the "Promo code" tab (the page that you key in your shipping details). It should be automatically applied and the new adjusted price will be reflected.
Returns & Refund
Enter your order number and email address here and click Start
Follow the instructions and select the items you want to return
You will get a confirmation email with the shipping guidelines once the return request is approved.
The return parcel should be addressed to:
ATTN: Florette Returns
A6-5, Kiara 1888,
Jalan Kiara 3,
50480, Mont Kiara,
You can return your items within 14 days of receipt of your shipment.
They must be in original condition with the hang tag still intact
-For clothing, unwashed and unworn
-In the original packaging
Promotional items are not returnable.
There are no charges for return. All orders are eligible for one-time for free exchange.
Original shipping charges are non-refundable
Buyer is responsible for the charges of the return shipping
Florette Perks: Our Loyalty Programme
Florette Perks is our loyalty programme, where customers get rewarded for shopping our being part of the Florette family.
Florette Points is points earned by doing a particular action (eg; shop, like Facebook page etc). These points can be earned and be translated to e-vouchers to offset the total amount in your shopping cart!
Florette Points are earned by shopping with us or performing a particular action when you shop with us.
The current points system are as below:
8000 Florette Points: RM60 off coupon
5000 Florette Points: RM25 off coupon
3000 Florette Points: RM10 off coupon
Like on Facebook: 50 Florette Points
Signup: 300 Florette Points
Place an order: 10 Florette Points for every RM1 spent
Celebrate a birthday: 300 Florette Points
Sorry, Florette Points is no stackable against any ongoing promos.
Simply log into your account (look out for the orange rewards icon on the bottom left of your screen). Select "Redeem my points" and select the rewards that are made available to you. You will receive an email with the unique e-voucher code.
Simply enter the unique code when you checkout to offset the voucher against the total amount in your cart.