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For orders sent to:
- W.M'sia, 1-3 working days
- E. M'sia: 4-8 working days
- Singapore: 2-5 working days
We will not be able to change the delivery info once your parcel has been dispatched. Do notify us immediately via email/live chat once you realise a change of delivery address.
You should receive a confirmation email with the order number (starting FTLXXXXX).
If you are unsure, kindly check with the team via email or live chat.
Kindly allow our operations team 1-3 working days to dispatch all parcels.
You should receive an email notifying you on the tracking number of your parcel once it's dispatched (tip: do check on your spam folder!)
We're incredibly sorry for the mix-up! :(
Kindly drop us a message with the following details:
- Your order number (eg: FTLXXXXX)
- Screenshot of the item(s) that you received
Our team will get back to you as soon as possible on the next steps to take.
Please make sure your items are unworn, unwashed, unaltered, and still have their tags on.
We regret to inform you that we do not have a physical store at the moment.
Shipping fees paid during checkout do not include customs and import duties (duty delivered unpaid).
International customers are responsible for all taxes and duties incurred.
Kindly file your returns online here. Upon receiving the return parcel,the team will issue you a store credit once we have checked that the item(s) is/are in their original state. All sales items are final.
Please make sure your items are unworn, unwashed, unaltered, and still have their tags on.
We apologize that we do not provide refunds at the moment. Only store credit will be issued on all orders eligible for returns.
Kindly file your returns here.
You will not be able to proceed further if your item is not eligible for return.
Marked down items (before any promo code is applied) is not eligible for returns.
Your payment should be successful if you receive an order number (it starts with FTLXXXX). If you are unsure, please do not hesitate to drop our team a message to check on it.
We will get back to you within 1 working day.
For online orders, we accept the following modes of payment -Visa debit/credit cards, MasterCard debit/credit cards, online banking via all major local banks.
We also accept major e-wallets including Touch & Go and GrabPay.
- You should receive an email with a unique code.
- The value of the store credit is calculated by the value of the item(s) that you returned to us.
- Simply enter the code before you check out online, and you should see the amount being deducted from the final amount.
- If the total amount is less than your available store credits, the balance will remain in your account for your next purchase.
WHAT'S THE VALIDITY OF THE STORE CREDIT?